User Research
Libraries are impacted by the ways in which individuals engage with technology; how they seek, access, contribute, and use information; and how and why they demonstrate these behaviors and do what they do. We're collaborating with librarians to shape their services around a set of expectations that have been influenced by consumer technologies and modern research and learning environments. By providing the library community with behavioral evidence about individuals’ perceptions, habits, and requirements, we can ensure that the design of future library services is all about the user. Our efforts are amplified by strategic partnerships and focus in these two areas:
Presentations
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Digging into Assessment Data: Tips, Tricks, and Tools of the Trade (video)
This webinar is the second in a three-part series bringing together research and practice from across library sectors, covering the ins and outs of creating and implementing assessments that provide insightful, actionable data.
Topics: Assessment, WebJunction
User-Centered Assessment: Leveraging What You Know and Filling in the Gaps (video)
Whether you’re trying to decide how to allocate your library’s resources or make the best use of your space, formal assessment tools can guide your decision-making. This webinar covers why formal assessments are more effective than anecdotal data, and will help you learn how to plan effective evaluations.
Topics: User Research, Assessment, WebJunction
People's Modes of Online Engagement: The Many Faces of Digital Visitors and Residents
Sheffield (UK)
Learn more about OCLC's Digital Visitors and Residents work, identifying how individuals are engaging with technology, acquiring information, and why they make their choices.
Topics: Digital Visitors and Residents
Online Engagement and Information Literacy: The Many Faces of Digital Visitors & Residents
Milan (Italy)
Learn more about OCLC's Digital Visitors and Residents work, identifying how individuals are engaging with technology, acquiring information, and why they make their choices.
Topics: Digital Visitors and Residents, User Research, Information Literacy
Academic Library Impact: Improving Practice and Essential Areas to Research
Ramat Gan (Israel)
Silipigni Connaway provides an update on the ACRL initiative on Academic Library Impact, including details on how the research was conducted and areas of focus for libraries.
Topics: Student Support
Studying Information Behavior: The Many Faces of Digital Visitors and Residents
Ramat Gan (Israel)
Learn about the Digital Visitors and Residents project, which reveals the information behavior of students and faculty as they access information in the library.
Topics: Digital Visitors and Residents, User Research
Investing in Library Users and Potential Users: The Many Faces of Digital Visitors and Residents
Muscat (Oman)
Silipigni Connaway shares results from OCLC's Digital Visitors and Residents work, which identified how individuals are engaging with technology, acquiring information, why they make their choices, and how libraries can use this information to make decisions to reach users.
Topics: Digital Visitors and Residents, User Research
Mitigating Microaggressions in Virtual Reference
This presentation reports results from qualitative content analysis of a large, longitudinal, random sample of QuestionPoint virtual reference service (VRS) sessions, how microaggressions can make their way into VRS, and how to mitigate this happening.
Topics: Equity, Diversity, Inclusion
Update on Value of Academic Libraries Initiative
Denver, CO (US)
Silipigni Connaway gives an update on the ACRL initiative on Academic Library Impact, including details on how the research was conducted; and she describes areas of focus for libraries, which include communication, collaboration, mission strategy & alignment, teaching & learning, student success, and learning analytics.
Topics: Student Support
Teaching Research Methods in LIS Programs: Approaches, Formats, and Innovative Strategies
Denver, CO (US)
Silipigni Connaway moderates this panel that describes the rationale for teaching research methods, reviews competencies and guidelines of research, research methods in LIS pedagogy, and discussion and knowledge sharing by the panel.
Topics: Research Methods