QuestionPoint™

Cooperative virtual reference

At a glance

• Meet users at their point of need—provide reference service around the clock with trustworthy, real-time one-on-one reference assistance from professional librarians, right from you library Web page or other Web portal. Wherever your customers are, you can be there too.
• Web-based chat, cobrowse and cooperative reference tools use best-in-class technology and require no special software or browser plug-ins. A librarian does not need to use Windows Operating System to do simple chat and page push (for highest-level co-browsing, Internet Explorer browser is required). A streamlined conference process allows librarians to transfer to another librarian smoothly. There is also support for multilingual reference transactions.
• Q&A knowledge base that is carefully reviewed and maintained by Cooperative contributors.

View complete at a glance ››

• Download the brochure