Troubleshooting
- Last updated
- May 12, 2023
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Find frequently asked questions (FAQ) and troubleshooting steps (Troubleshooting).
Featured Troubleshooting articles: FirstSearch featured articles
Authentication
- Authorization number is invalid or expired error when updating IP addresses in FirstSearch Admin
- Can FirstSearch perform user authentication?
- FirstSearch is prompting for authorization and password from on campus
- How do I configure FirstSearch so off campus students don't need to log in?
- How do I set up authentication from our library website to FirstSearch?
- I receive the error, "Your access to FirstSearch has expired" when logging in to FirstSearch
- We are unable to access WorldCat through our authentication. We get this message: "System Failure Page: Unable to successfully complete transaction."
Featured articles
FirstSearch databases
General
- Asked to authenticate when using FirstSearch "Cite this Item" feature
- How can I request a quote for FirstSearch?
- How do I change the sort order of the dept or branch in the Patron ILL Request Form?
- How is holdings information determined?
- I am looking for COUNTER 5 reports in OCLC Usage Statistics but I get the message "Unable to display report"
- On the stats.oclc.org site, FirstSearch COUNTER reports are showing zero activity.
- Why is it when I press Cite This Item in FirstSearch I am redirected to WorldCat.org?
- Which MARC fields display in FirstSearch?
Get started
Search
- Can users reuse previous searches during a FirstSearch session?
- My local holdings aren't displaying as expected
- The link to another library's catalog is not resolving correctly in FirstSearch
- Why am I encountering the error: "System Failure Page: Unable to successfully complete transaction" while searching ECO database in FirstSearch?
WorldCat Admin
- Can I add my OpenURL server to FirstSearch?
- Can I choose a default search mode for FirstSearch?
- Can I suppress links from MARC 856 fields in FirstSearch?
- How do I get my Administrative module or service password for FirstSearch
- How do I remove the OCLC FirstSearch link from WorldCat Local?
- Where can I find my FirstSearch authorization and password?
- I am getting an error when adding a new OpenURL server to the FirstSearch Admin Module
- Why is our OpenURL linking incorrectly from FirstSearch to Clio?
- Why isn't FirstSearch displaying my ILL link image?
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