WorldCat® Discovery Services support

WorldCat® Discovery Services provide a new suite of cloud-based applications that brings the FirstSearch and WorldCat Local services together. WorldCat Discovery is now available to your library as part of your existing subscription to FirstSearch. It will fully replace FirstSearch in 2015 following a year-long transition period during which the two services will operate in parallel.

Before you begin...

See the migration information. Note that libraries that are members of groups, WorldCat Local, and WorldShare Management Services libraries have special instructions. When you are ready, complete the request form on the ordering tab.

Bookmark this page! We have office hours three days a week to answer your implementation questions. Find the call-in information below.


After receiving your account information

See the getting started page for information about your accounts, browser requirments, and links to instructions on how to customize your interface in about 20 minutes.

For complete lists of support materials, see the documentation page and the training and tutorial page.


WorldCat Discovery office hours

Office hours are canceled for the US holidays as of Monday, December 22. They will resume Monday, January 5, 2015. We look forward to hearing from you in the new year!

Return here to find any time/date changes for office hours. No prior registration or password is required. Call anytime within the hour.

Time (Eastern)
Call-in number Access code/
Meeting number
WebEx link (optional)
Monday
11:00am-12 noon

Toll-free (US/Canada):
1-877-668-4490

Toll-free (UK):
08-002061177

-Global call-in numbers
-Toll-free dialing restrictions

715 402 476 Join the online meeting via WebEx
Tuesday
3:00pm-4:00pm
Thursday
11:00am-12 noon

Questions about the WorldCat knowledge base? Visit office hours for the WorldCat knowledge base with your questions.

 

>>Find an overview, features and ordering information on the main page for WorldCat Discovery Services.
>>Find instructions for related products by viewing the complete list of support and training sites.

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