Troubleshooting
- Last updated
- May 12, 2023
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Find frequently asked questions (FAQ) and troubleshooting steps (Troubleshooting) for EZproxy.
Featured Troubleshooting articles: EZproxy featured articles
Authenticate users
- A vendor is asking me for some test credentials for EZproxy, where do I get those?
- All my patrons are signing in with the username Shibboleth in EZproxy, what should I do to possibly fix this?
- Can a patron change their password using patron parser authentication in EZproxy
- Can I set an expiry date for users with text file authentication?
- Do we need to send anything to OCLC if we are a Hosted EZproxy site and our LDAP certificate is expiring and we are replacing the certificate?
- Error message "SAML unable to locate SSO Location"
- How do I access the pre-production OCLC hosted EZproxy menu screen when SAML authentication is active
- How do I block expired users in EZproxy when using SIP authentication?
- How do I bypass my SSO to submit EZproxy credentials
- How do I generate metadata for SAML connection to EZproxy?
- How do I get my local users authenticated access without EZproxy prompting for login?
- How do I resolve SAML unable to locate SSO Location for XXXXXX with Shibboleth IDP13 entity not found: XXXXX errors with EZproxy
- How does EZproxy work with Multi-Factor Authentication (MFA)
- How to Block a User or Barcode in EZproxy when using SIP authentication
- How to use EZproxy TEST -RE to match attributes with CAS Authentication
- Troubleshooting single user access issues via EZproxy.
- Upload Patron Parser for Hosted EZproxy
- Why am I getting failed to map response from EZproxy to UserObjectResponse when trying to login to Tipasa
- Why am I getting the "Inter-institutional access failure. Please contact your system administrator for assistance." error when using SAML authentication and EZproxy?
- Why am I seeing "LDAP bind failed to xxx.xxx.xxx.xxx: -1 Can't contact LDAP server" in my EZproxy messages.txt file
- Why can't I use a proxied link in documents?
- Why is LDAP bind failed to XXX.XXX.XXX.XXX: 49 Invalid credentials showing in my EZproxy messages.txt file
- Why is my username showing as shibboleth after upgrading EZproxy
Authentication
Config.txt directives
- Can I add non-routable or private network IP addresses to my ExcludeIP or AutologinIP directives on my hosted EZproxy server?
- EZproxy 7.1 and the RunAs directive
- How do I turn off TLS 1.0 and TLS 1.1 protocols in EZproxy
- Troubleshooting EZproxy server startup issues after config.txt modification
- In an EZproxy stanza, does the URL line act as a Host or HostJavaScript directive?
- Resolving 'Cookie Header Too Large' Issue on JSTOR through EZproxy
- We are a Hosted EZproxy site, and I need a copy of my Config.txt file
- What do I do if I have to add more than one Exclude IP directive in my EZproxy Config.txt file?
- Why am I unable to proxy cloudfront domains with EZproxy
- Why are some of my EZproxy links allowing remote access without requiring authentication
- Why are some resource sites displaying only encoded characters when using EZproxy?
Configuration
Database stanzas
- A stanza on the help page does not work as expected
- How do I add a Resource-Stanza-Database to EZproxy?
- How do I "comment out" a stanza in EZproxy?
- How do I configure EZproxy to go to FirstSearch?
- When trying to access an Ebookcentral/Ebrary link, the web browser displays, "ebrary request for site <your site ID> to host site.ebrary.com failed: 1
- How Kanopy Access is Configured
- I am a service provider and a site is sending me an IP address to add for their EZproxy that seems odd, how do I troubleshoot the IP address?
- In EZproxy, what do I do with my link I am going to have a trial to a Database that will end and then a month later it will be a regular subscription?
- IP not recognized
- Target URL is not accessible on EZproxy, even though using approved EZproxy stanza.
- What is the best way to have a site or a Database added if we are hosted by OCLC EZproxy?
- Why is EZproxy crashing after adding a stanza?
EZproxy
- Anatomy of a Stanza
- Bypassing Microsoft Entra ID (Azure) login page
- Can more than on EZproxy instance be run on one host
- Does EZproxy support web sockets?
- Error message "SAML unable to locate SSO Location"
- EZproxy error Unable to create or open ezproxy.ipc: (13) Permission denied
- Why am I getting message "WARNING: EZproxy can only use ports below 1024 if it is run by root" in messages.txt
- How are SAML credentials provisioned with access to the EZproxy Administration page?
- How can I tell if the stanza I expect is authorizing the EZproxy connection to a website
- How can the attributes being released to EZproxy by a SAML Identity Provider be viewed
- How do I access previous Hosted EZproxy logfiles and statistics?
- How do I get EZproxy to use OCLC basic World Share authentication
- How do I get my OCLC hosted EZproxy log retention adjusted
- How do I refresh my SAML metadata on EZproxy
- How do I resolve an outdated stanza with OCLC hosted EZproxy
- How do I see EZproxy monthly usage data and statistics?
- How do I update my login page to allow or obscure what is being entered by the user
- How is EZproxy affected by users hiding their IP address
- How Kanopy Access is Configured
- How to block a user in EZproxy
- Is Apache web server used in EZproxy
- Set EZproxy using two authentication options with SAML as the default
- What versions of EZproxy does OCLC support for stand-alone sites?
- Why am I getting a sign in screen from EZproxy when on campus
- Why am I getting a this ebrary site does not exist error from EZproxy
- Why am I getting ERR EMPTY RESPONSE intermittently when using EZproxy
- Why am I getting the EZproxy menu page instead of my page
- Why am I getting the EZproxy menu page when using an encoded URL as the target URL
- Why am I getting the EZproxy need host error screen when try to access E-Libro when I already have a stanza
- Why am I having a problem loading PDF's in browser from a specific resource while using EZproxy
- Why am I seeing "r0$" in front of a URL?
- Why is my EZproxy getting directed to my old EZproxy when the link is showing my new EZproxy prefix
- Why is the website seeing my IP address when the URL is re-written by EZproxy
- Will EZproxy be supported with the planned browser privacy features being introduced by Google and others
EZproxy Administration
- Error message "SAML unable to locate SSO Location"
- How can I tell if the stanza I expect is authorizing the EZproxy connection to a website
- How can the attributes being released to EZproxy by a SAML Identity Provider be viewed
- How do I access previous Hosted EZproxy logfiles and statistics?
- How do I resolve EZproxy max sessions issues
- How do I resolve the WSkey and secret pair did not generate a token errors showing the EZproxy messages.txt file
- How do I see EZproxy monthly usage data and statistics?
- How do I see which IP I should use for ExcludeIP or AutoLoginIP?
- How Kanopy Access is Configured
- How large of a SAML assertion can EZproxy accept from an identity provider
- I am not receiving email notifications from my EZproxy server
- I am seeing an error message in my EZproxy Messages file about SAML Instant Time Disagreement
- Users blocked by the Security Rules still have an active session
- Why are my embedded EZproxy links generating SAML errors
- Why is Ebook Central sending users to our old EZproxy to login
EZproxy Administration resources
EZproxy configuration
- Anatomy of a Stanza
- Can EZproxy be run on a Windows Server with the IIS role enabled
- Can more than on EZproxy instance be run on one host
- Can we write up an EZproxy stanza for Amazon?
- Can you run EZproxy as a Docker container?
- config.txt stanza change is not applied
- Cookie banner keeps coming up in EZproxy session
- Do I need to update EZproxy if a resource updates their IP?
- Does our Hosted EZproxy prefix start with HTTP or HTTPS?
- Error message "SAML unable to locate SSO Location"
- EZproxy link results in a page full of symbols
- EZproxy Self Service - How to make changes to EZproxy
- How do I add a new resource to my OCLC Hosted EZproxy configuration?
- How do I get a copy of my OCLC Hosted EZproxy configuration?
- How do I get Lean Library Access browser extension access to our Hosted EZproxy?
- How do I get the default security rules modified on OCLC hosted EZproxy
- How do I modify EZproxy configuration files in the Hosted environment?
- How do I remove resource from my Hosted EZproxy configuration?
- How do I resolve EZproxy max sessions issues
- How do I resolve SAML unable to locate SSO Location for XXXXXX with Shibboleth IDP13 entity not found: XXXXX errors with EZproxy
- How do I set up a link to go to a site directly under EBSCOhost?
- How do I update my login page to allow or obscure what is being entered by the user
- How do I update my Privacy Policy on my Hosted EZproxy login page?
- How large of a SAML assertion can EZproxy accept from an identity provider
- How to change the logo on your Login Page for EZproxy
- I am an EZproxy self-service site, and I am having troubles updating the production site
- I am getting a message for "Cookie Too Large" in EZproxy
- I cannot connect to a resource through our Hosted EZproxy
- Is Apache web server used in EZproxy
- My vendor is asking me to Login or Subscribe when I proxy their site with EZproxy
- New ASTM Compass stanza and access URLs
- OCLC EZproxy security rules explained
- Using NeverProxy to suppress UUConnect errors in `messages.txt`
- UUconnect messages in EZproxy messages file
- Why am I getting a database provider sign in screen when using EZproxy and VPN
- why am I getting a err_connection_timed_out with EZproxy
- Why am I getting a this ebrary site does not exist error from EZproxy
- Why am I getting an SSL error with EZproxy when being redirected
- Why am I getting directed to the Visible Body marketing page when using EZproxy?
- Why am I getting failed to map response from EZproxy to UserObjectResponse when trying to login to Tipasa
- Why am I getting the EZproxy need host error screen when try to access E-Libro when I already have a stanza
- Why am I having a problem loading PDF's in browser from a specific resource while using EZproxy
- Why am I having problems downloading PDFs from Wiley Online Library when using EZproxy
- Why am I having problems extracting my Hosted EZproxy log files that end in .gz?
- Why am I unable to get the full admin screen after upgrading EZproxy
- Why are my embedded EZproxy links generating SAML errors
- Why are my users not being asked to login to EZproxy?
- Why is Ebook Central sending users to our old EZproxy to login
- Why is my username showing as shibboleth after upgrading EZproxy
- Why is the website seeing my IP address when the URL is re-written by EZproxy
EZproxy for content providers
EZproxy for Linux
ezproxy.log
Featured articles
General
- A vendor has requested that we Flush the DNS cache, how do I do this and are there any ramifications?
- Automating SFTP access with a protected password file
- Bypassing Microsoft Entra ID (Azure) login page
- Can I get notified when a Security rule is tripped?
- Can I use EZproxy with Cloudflare?
- DNS changes take time to propagate
- Does EZproxy require to have Adobe Acrobat?
- Does EZproxy require VPN
- Does EZproxy support Google reCAPTCHA?
- EZproxy Cookies
- EZproxy Crash Loop, PANIC in adminsecurity.c
- Guardian appears dead
- How can we change our Hosted EZproxy domain name?
- How do I find out if we have EZproxy as one of our services?
- How do I get an EZproxy HECVAT report?
- How do I make minor updates to EZproxy documentation pages
- How do I request a vanity URL for our Hosted EZproxy Server?
- How do I resolve a 400 bad request error with EZproxy
- How do I resolve an "Unable to locate address for ... website" error when using EZproxy?
- How do I set up open access resources with EZproxy
- How do I tell what IP address EZproxy is getting from a computer
- How do I update my admin email for EZprozy ?
- How long are the logs kept for Hosted EZproxy
- How to make changes or update EZproxy self-service email notifications?
- HSTS and EZproxy
- I am an EZproxy Self-Hosted site, and I cannot find my WsKey
- I am an EZproxy vendor, and I need to verify that a Hosted EZproxy site has an IP address only used by that site
- I am getting a message "This web property is not accessible via this address" when using Worldcat.org with EZproxy
- I am having an issue opening PDF files with EZproxy when using Wiley Database
- I am trying to go to our EZproxy Database and I see a blank page
- I get an error message for incorrect username or password when signing in to my Hosted EZproxy FTP files
- I received an email about an EZproxy Survey and I need a copy sent to someone else
- If I am authenticated with EZproxy and open up a new window in my browser, should I still be authenticated with EZproxy?
- If I restart EZproxy, will it disconnect the current sessions?
- If the EZproxy Reports are missing that have a .zip extension, who do I contact to get them retrieved?
- In EZproxy, when I go to the Statista site, I keep on getting a pop-up message requesting to allow cookies no matter what I do on the site.
- Is Apache web server used in EZproxy
- Is EZproxy affected by the Log4j or the CVE-2021-44228 vulnerability?
- Is EZproxy FedRAMP compliant?
- Is EZproxy protected against CVE-2022-22963 & CVE-2022-22965 Spring Cloud vulnerability?
- Is EZproxy vulnerable to Springshell?
- Logfile mailing list adjustments
- Max challenge attempts exceeded. Please refresh the page to try again!
- OVID Licensing error
- Taylor & Francis, IPv6 and hosted EZproxy
- UUconnect messages in EZproxy messages file
- What could be causing the response: server took to long to respond?
- What is the maximum URL length EZproxy can process?
- When a patron signs in with their barcode, it is showing up with a bunch of ascii characters as the username
- When using EZproxy how do I resolve an "This web property is in accessible via this address"
- Who do I contact with EZproxy Analytics support requests
- Why am I getting a database provider sign in screen when using EZproxy and VPN
- Why am I getting a sign-in screen from the provider site when using EZproxy
- Why am I getting browser warning from my EZproxy server?
- Why am I getting error File missing: docs\suspend.htm from EZproxy
- Why am I seeing -1 Can't contact LDAP server showing up in my EZproxy messages file
- Why do we get this error in the messages log: getaddrinfo error acw.scopus.com
Get started
Install EZproxy
- Can you run EZproxy as a Docker container?
- Getting OpenFileMapping failed (2) No such file or directory or EZproxy failed to start
- I am self-hosted EZproxy site and I want to know if I need a new license for a test environment?
- Upgrading your EZproxy to latest version on the same server
- Why is the EZproxy Manage SSL Certificates screen not loading?
logs
Manage EZproxy
- How do I clear stuck Orphan hosts in EZproxy
- How do I find my EZproxy IP address?
- HSTS and EZproxy
- I am seeing an error message in my EZproxy Messages file about SAML Instant Time Disagreement
- Why do .gif and .jpg files placed in the docs directory appear as broken images when referenced from login.htm?
Secure EZproxy server
- Are the Hosted EZproxy Servers TLS 1.2 and 1.3 compliant?
- Can not connect to resource off-campus
- EZproxy Admin SSL page does not load
- EZproxy Server Error - Please tell your server administrator to check messages.txt for a Max Virtual Hosts error
- How can I make EZproxy update when the certificates on my SSO are updated
- How do I create a certificate signing request from EZproxy
- How do I update my admin email for EZprozy ?
- Users blocked by the Security Rules still have an active session
- Why am I getting a browser warning of ERR CERT COMMON NAME INVALID after updating the SSL certificate on EZproxy
- Why am I getting error File missing: docs\suspend.htm from EZproxy
- Why am I seeing a different SSL certificate than what is active on my EZproxy server
- Will EZproxy be supported with the planned browser privacy features being introduced by Google and others
SSL
Troubleshooting
user.txt
Web Interface
Web platform
WorldCat Admin