OLIB support

New site under construction!

Welcome to the new OLIB Support and Training website.

Please bookmark this page and don't forget to come back soon.

The Support Desk is staffed Monday to Friday, 09.00 to 17.30 (UK time) when the team responds to logged calls, emails, and phone calls. This service is unavailable at weekends and on English Bank holidays. 

We are currently developing this OLIB site which will include access to the following information:

  • Support Services
  • Training Services
  • Documentation and Downloads
  • OLIB User Group details
  • OLIB Product News
  • Improvements and/or enhancements
  • And much more

Who’s who?

The Support Desk is your first point of contact for reporting issues relating to your OCLC (UK) Products.

Application Support Technical Services
Ruth Abbey - Application Support Manager Julian McFall - Technical Services Manager
Janet Davidson James Hutchinson
Joanne John Carl Prentice
Adam Murlewski Paul Shackleton
Jill Scott  
Pam Woodfield  

Contacting Support

  • Helpdesk Online
  • Email
  • Tel: 0845 267 7502
    +44(0)114 267 7502
  • Post: Support Desk, OCLC (UK) Ltd,
    CityGate,
    8 St Mary’s Gate,
    Sheffield,
    S1 4LW

We are a worldwide library cooperative, owned, governed and sustained by members since 1967. Our public purpose is a statement of commitment to each other—that we will work together to improve access to the information held in libraries around the globe, and find ways to reduce costs for libraries through collaboration. Learn more »