Frequently asked questions

Account creation

General information

What authorization number do I need to use to create an account?
You will need to use the 9-digit Authorization and Password that you use for WorldCat Resource Sharing.

How do I find my custom web address if I forget to bookmark it?
You can return to the My Account page at  Under I have an OCLC Services account, click the WorldShare Interlibrary Loan button.  On the Welcome screen, enter your symbol and click Continue.  This will take you to your custom Web page.

I forgot my password and the Set/reset password link is not working. How do I get access to my account again?
The Set/reset password link sends a notification e-mail to the e-mail address associated with your account.  Within that e-mail is a link which allows you to reset your password. If you do not receive an e-mail, please check the following:

  • Have someone in your library with the WORLDSHARE_ILL_ADMIN role check what e-mail is associated with your user name, and verify that Everyone is selected.
  • Verify that e-mail from * is not blocked by your e-mail filters.

How do I find all the accounts associated with my WorldShare Interlibrary Loan custom web address?
Within the Admin tab in WorldShare ILL, limit your search to Everything and search for ”*”.  This search will find all accounts for your institution.

Why am I seeing circulation-related form boxes?
WorldShare is a shared interface, so you may see some options that are available for other products and services.

Managing accounts

I work with more than one symbol. Can I use the same for account for both?
No, but you can create an account with the same user name and password under each symbol.  

If I change the password in one account, will it change the other one?
No, you will need to manually manage and update those passwords separately.

Why do I have so many duplicate accounts?  Can I delete accounts that I don’t need? How can I deactivate a user account?
At this time, there is no way to completely delete an account, though this is planned as a future enhancement.  The current best practice is to edit the user account to add “inactive” after the last name, so the status is visible in your list of user names.

How do I change an account user name? 
Account names can be changed by selecting the user name and then clicking Edit under Basic User Data.  However, this is not a currently-recommended practice due to account permissions that may be set for other products.

How do I prevent staff from creating their own accounts? 
Currently, any staff person can create an account.  But the best practice is for one staff member to act as an administrator to create other accounts.

Can I disable the Create new account link on the Sign In screen (on my custom Web page)?  And since creating an account creates  an ADMIN account, how do I know a staff member has  created an account that I need to review?
There is no way to disable the Create new account link.  You can view all accounts under the Admin tab.

How can I track accounts that are updating requests?
Currently, this level of detail is not available, but this functionality is planned as a future enhancement.

Privilege levels

What is the difference between the WOLRLDSHARE_ILL_ADMIN and WORLDSHARE_ILL_USER  Authorization levels?  Do I need both?  What is Everyone?  What data can a user without ADMIN privileges change in their account?
privileges allow a user the ability to create new users, make changes to users accounts and disable accounts.  Both the ADMIN and USER privilege levels allow staff members to perform normalnormal ILL activities.  Everyone is the default account level for any user, but does not allow access to WorldShare Interlibrary Loan.  Note:  This check box should remain checked.

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