Known Issues

Updated:  June 23, 2014

The table below lists known issues in OCLC WorldShare® Interlibrary Loan.
Availability dates are subject to change.

Staff interface and discovery

Issue Details/work-around, if applicable
Request queue counts in the left navigation and in the Quick Links on the WorldShare ILL Home screen are not updating. Queues are accurate, but users may need to click the Refresh button found at the top of the request list screen. This will update the queues, but the queue counts remain inaccurate.
Duplicate electronic delivery service types in constant data under the Electronic Delivery option results in an error. Confirm that electronic delivery settings in the OCLC ILL Policies Directory are complete, e.g. IP address is in the URL Field.
Note:  There is no need to make further edits in OCLC Service Configuration.
Lending buttons fails to appear if non-numeric data is entered in the Lending charges for Default Constant Data. User should enter only numeric data for lending charges and max cost.
Search by patron name results in "no matching requests found" when the patron name is specified as lastname,firstname (no spaces plus a comma in the middle). Enter patron name in the following formats (with spaces):
Lastname Firstname
Lastname, Firstname
Firstname Lastname
Search results ignore articles (the, a, an) at the beginning of a title when sorting title field.
No current plans to fix this issue.
Selecting multiple formats in Discover Items. Fix date: TBD
User is only able to search closed requests by Request ID.
Search by Request ID
Search OCLC Usage Statistics by bibliographic details, copy request ID and search closed requests by Request ID.
Fix date: TBD
Direct request sends a request to review with an error message, "copyrightCompliance invalid."
The Copyright Compliance field in Constant Data has become out of sync between OCLC Service Configuration and the FirstSearch Administrative module. To fix this, please use the FirstSearch Administrative module to set your Copyright Compliance field to the desired setting (None, CCL or CCG).
Problem status prevents Borrower or Lender from updating or completing a request:

1.  The Borrower receives the item and updates the request to Lost (the system sets the problem status to Lender Lost), then finds the item and returns it. The Lender is unable to complete the request.

2.  The Lender supplies the item, but the Borrower does not update the request to Received (the system sets the problem status to Borrower Received?), and the Lender is unable to complete the request.

3.  The Lender supplies the item, and the Borrower responds Not Received (the system sets the problem status to Lender/Complete?). The Borrower is not able to update the request to Received, so the Lender is not able to complete the request.

4.  The Borrower requests a copy. The Lender supplies the copy, but accidentally changes the request type to Loan by setting a Due Date.  The Borrower updates the request to Received (the system sets the problem status to Overdue), and the Lender is unable to complete the request.
Fix date for issues 1, 2, 3: July 2014.

Fix date for issue 4: TBD

In the mean time, please contact OCLC Customer Support (, 1-800-848-5800) and we will help manage these requests.


Issue Details/work-around, if applicable
After a user clicks the Print button, a blank or gray page may appear, instead of the PDF Print Preview screen.
Note: This happens in all browsers.
If the user clisck the Print button several times in succession, the Print Preview screen will likely appear, and printing will be possible.
Fix date: TBD
FireFox users:
After clicking Print, an error message appears saying “This PDF document might not be displayed correctly.” 
Fix date: TBD

OCLC Policies Directory

Issue Details/work-around, if applicable
Users can’t log into OCLC Policies Directory with WorldShare ILL user name and password. Users can use their WorldCat Resource Sharing authorization and password to access the Policies Directory.

OCLC Service Configuration

Issue Details/work-around, if applicable
Not all modules of OCLC Service Configuration work with Internet Explorer, version 10.0.

Fixed Issues

Issue with Firefox version 29:
If you have enabled “view pdf from within Firefox” your printer will  print out a blank page. 
ISO requests must be completed using ISO-IILL.
Article Exchange:  Any special diacritics in an institution's name receives an error message on logging in.
Due date required when SAVING the Local ID field in a lending request. (Most libraries will auto-fill this when their Constant Data is applied upon opening the request.)
Using keyboard shortcuts in Advanced Search causes the drop-down list to lock.
Searching for a request by title may fail if there is punctuation in the title.
Max Cost amounts ending in zero (0) display to the borrower with one decimal point.
For example, 0.00 = 0.0, 5.00 = 5.0
Request queues occasionally show no requests in an open queue.
Printing:  When printing more than 100 requests in the Lending - New or Borrowing - New For Review categories, all requests are updated, instead of just those that were printed.
Printing:  Lender book stickers do not have barcode
Printing:  Print failure when request includes special characters (i.e. #) in notes field, or notes field is very long with no spaces.
OCLC Service Configuration:  Any special diacritics in an institution's name receives an error message on logging in.

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