OCLC System Alerts

Active Alerts

29 July 2014 Eastern Daylight Time, North America [UTC -4]

Resolved: ILLiad Outage

AFFECTED SERVICES: ILLiad

CREATED: 29 July 2014 Eastern Daylight Time, North America [UTC -4]

Multiple sites are experiencing issues connecting to Hosted ILLiad services. We are working to resolve this issue and will update this alert as we have more information.

Client Connectivity has been restored. Web service restoration in process.

Inactive Alerts

27 July 2014 Eastern Daylight Time, North America [UTC -4]

Scheduled: QuestionPoint Maintenance

AFFECTED SERVICES: QuestionPoint

CREATED: 25 July 2014 Eastern Daylight Time, North America [UTC -4]

Please be advised that the QuestionPoint service will be unavailable for the following time period for scheduled install of upgrades and maintenance: on Sunday July 27 from 6:00 GMT (2:00 A.M. EST) to approximately 8:00 GMT (3:00 A.M. EST). It is imperative that you end any in-progress chat sessions at least two minutes prior to the scheduled service interruption to avoid any interruptions to your chat service.

27 July 2014 Eastern Daylight Time, North America [UTC -4]

Scheduled: OCLC System Maintenance Sunday July 27th, 2014

AFFECTED SERVICES: Collection Manager, WorldCat knowledge base

CREATED: 25 July 2014 Eastern Daylight Time, North America [UTC -4]

To allow for system maintenance, WorldCat knowledge base and OCLC WorldShare Metadata Collection Manager will be unavailable from approximately 2:00 a.m. to 7:00 a.m. US Eastern Daylight Time Sunday, July 27, 2014.
We apologize for any inconvenience this may cause.

27 July 2014 Eastern Daylight Time, North America [UTC -4]

Scheduled: Worldshare ILL Maintenance Sunday July 27

AFFECTED SERVICES: WorldShare ILL

CREATED: 25 July 2014 Eastern Daylight Time, North America [UTC -4]

Worldshare Interibrary Loan will be unavailable from approximately 2:00 am -7:00 am EDT.
Sunday July 27th, 2014 due to a scheduled WMS install.

We apologize for any inconveniece this may cause.

23 July 2014 Eastern Daylight Time, North America [UTC -4]

Resolved: Systems Access Problems

AFFECTED SERVICES: Connexion, FirstSearch, ILLiad, Local holdings maintenance, Online Service Center, Product Services Web, QuestionPoint, WorldShare Management Services, WorldShare ILL, WorldCat, WorldCat knowledge base, WorldCat Local, WorldCat.org

CREATED: 16 July 2014 Eastern Daylight Time, North America [UTC -4]

Several OCLC systems are experiencing access and/or response time problems. We are working on resolving the issues as soon as possible and will update this alert as we have more information.

The OCLC network is now accessible and access to our products and services has been restored. We apologize for the inconvenience the access issues have caused you.

22 July 2014 Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare applications maintenance outage

AFFECTED SERVICES: WorldShare Management Services, Record Manager, Collection Manager

CREATED: 16 July 2014 Eastern Daylight Time, North America [UTC -4]

WorldShare applications will be unavailable beginning Sunday, July 20th, 2:00 am EDT as we deploy the quarterly release of WMS and updates to IDM.

This will affect OCLC’s worldwide data centers as follows:
US & Canadian Data Centers: 20 July 02:00 Eastern (EDT)
European Data Center: 20 July 07:00 Central European (CET)
Australian Data Center: 20 July 17:00 Australian Eastern (AEDT)

We anticipate all services to be restored by 07:00 EDT / 12:00 CET / 22:00 AEDT, but may require an additional contingency until 10:00 EDT to complete testing.

Please wait until you receive the "all systems are up" message (which will posted to the USC) letting you know when the install is complete before logging onto to WorldShare.

For WMS libraries:
New features and enhancements included in this release can be found in the Release Notes. Post-release update sessions are scheduled for next week to provide more information about this release.

Libraries operating 24/7 can continue circulation activities using the offline circulation client as appropriate. See Offline Circulation Client (http://www.oclc.org/support/help/circulation/default.htm#Checkin_checkout/offline_client.htm) for more information.

This maintenance will not affect patrons' ability to access and search within WorldCat Local.

We apologize for any inconvenience it may cause.

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