Training

  • QuestionPoint Librarian 4

QuestionPoint Librarian 4 – Personal Scripts, IM and Transfer

Course Overview

This course provides instruction on more commonly-used features of Flash Chat, such as instant message (IM) with another Chat librarian and transferring an existing patron to another Chat librarian. After completing this course, the learner will gain the knowledge to be more efficient during Chat sessions with his/her patrons.

Audience

This course is intended for learners who are comfortable with providing reference service via in a virtual environment, especially QuestionPoint Chat environment. This course will help current chat users be more effective at providing chat service to their patrons.

Closed captioning is available in the US upon request with 5 business day’s notice.

Scheduled Offerings

 

EMEA Training

There are currently no classes scheduled for this course.

 

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Cost

Free

Course Provider

OCLC Training

Course Length

1.0 Hour

Course Format

Live Online

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