JUL 10

QuestionPoint Librarian 3 – Chat Follow-up, Referrals, and Managing Questions

This course provides instruction on the Chat follow-up workflows, the basic functions and features of referrals, as well managing questions in the QuestionPoint environment.

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Course Overview

This course provides instruction on the Chat follow-up workflows, the basic functions and features of referrals, as well managing questions in the QuestionPoint environment. After completing this course, learners will have the basic skills to appropriately and successfully route transcripts for follow-up and refer questions to another library or subject matter expert.

Audience

This course is intended for learners who are new and current users of whose libraries are providing reference service via QuestionPoint. Current QuestionPoint users can benefit by using this class as a refresher to fill in foundational gaps and get updates on new functions and features.

This class is for learners in the EMEA region only.

Date

10 July 2013

Time

14:00 – 15:00
UTC +0

Cost

Free

Course Provider

OCLC UK

Course Length

1.0 Hour

Course Format

Live Online

Contact

christine.willott@oclc.org

Products

QuestionPoint

Subject Area

Reference and Discovery

We are a worldwide library cooperative, owned, governed and sustained by members since 1967. Our public purpose is a statement of commitment to each other—that we will work together to improve access to the information held in libraries around the globe, and find ways to reduce costs for libraries through collaboration. Learn more »