(Recording) QuestionPoint Librarian 1 – QuestionPoint Overview and E-mail Reference
This course provides an overview of the QuestionPoint service and instruction on the basic functions and features of E-mail reference, as well as including a pre-existing answer from the Global Knowledge Base. After completing this course, learners will have the basic skills to successfully respond to an E-mail reference question from within QuestionPoint. This is the first of two courses designed to enable learners to effectively deliver basic virtual reference using the QuestionPoint service.
This course is intended for learners who are new to QuestionPoint and E-mail reference process. Current QuestionPoint E-mail users can benefit by using this class as a refresher to fill in foundational gaps and get updates on new functions and features.
How to use this self-paced course
OCLC's self-paced training recordings are a useful tool for understanding the functionality our products when you want the in-depth learning of an instructor-led course, but your schedule won't permit you to attend. They are also great as refreshers of past training or as preparation for upcoming instructor-led courses. They can help you learn a new service, teach a new staff member how to use a service, or simply help you confirm your understanding of the service, without the time commitment of attanding a live course.