Deflection on WorldSharetm ILL (Recording)
The deflection feature in OCLC's WorldShare ILL system enables lenders to automatically deflect requests for items in their collection that they hold but do not loan over ILL. By utilizing this feature, lenders in WorldShare ILL will significantly reduce the time they spend processing lending requests. This course covers how to set up, maintain, and use deflection in WorldShare ILL via the ILL Policies Directory and the Local Holdings Record in Connexion Browser.
This course is intended for learners who have a basic familiarity with WSILL but who desire to automate their lending workflow, thus making it more efficient and less staff intensive.
It is also intended for libraries that have already implemented deflection but have a need to maintain it by training new resource sharing staff in how to use it.
How to use this recorded course
OCLC's training recordings are a useful tool for understanding the functionality our products when you want the in-depth learning of an instructor-led course, but your schedule won't permit you to attend. They are also great as refreshers of past training or as preparation for upcoming instructor-led courses. They can help you learn a new service, teach a new staff member how to use a service, or simply help you confirm your understanding of the service, without the time commitment of attanding a live course.