RSC25 | ILL: Intra-library Liaising to improve Interlibrary Loan
This session will explore ILL service examples and provide tips on how your ILL operation can work with—and often support and learn from—your colleagues throughout the entire library to improve services, collections, and employee enrichment.
ILL employees collaborate widely throughout the library to provide ILL services to our patrons and to libraries around the world, as well as to assist many of our colleagues with their work. We use nearly all the collections and speak with all the service desks and branches. We work with Acquisitions, Cataloging, and Electronic Resources to purchase and discover items, and to report holdings and access issues. We find items needing repair for Preservation/Conservation and often are the first to discover and report system downtimes or glitches to Library Technology. We support liaisons and collection development with ILL request data to show potential collection needs. We cross-train within ILL and with Circulation to ensure coverage and a holistic view. This session will explore these and many other examples and provide tips on how your ILL operation can work with -- and often support and learn from -- your colleagues throughout the entire library to improve services, collections, and employee enrichment.
Speaker
William Gee
Head of Interlibrary Loan
East Carolina University
Date
09 April 2025
Time
11:00 AM – 12:00 PM
Eastern Daylight Time, North America [UTC -4]
Registration access
To register, you’ll need to sign into the OCLC Community Center. If you don’t have your Community Center credentials, use this form to request them. Then, get started by clicking the link below.
This session is part of the 2025 OCLC Resource Sharing Conference, a virtual event that brings together the resource sharing community for learning and connection.