At the Public Library of Gouda, customer service gets personal

The Public Library of Gouda has transformed itself into a lively cultural center at the heart of the local community by using data to make the connection between the collection and the library's programming.

Wise has allowed the Public Library of Gouda to engage with the community on a personal level. Wise's combination of cost savings, in‑depth data reporting, and marketing communication tools puts the library in the center of the community.

This case study is available in English and Dutch.