Attend the following sessions at the SERS Conference to discover how your fellow librarians are leveraging OCLC ILL services and learn best practices for optimizing your own library’s OCLC ILL services.

Using smart fulfillment functionality to save staff time and maximize delivery speed Ashley Cole, Eastern Kentucky University; Amanda Dembiec, Nashville Public Library; Sofiya Petrova Dahman, University of Memphis; John Raymond, Siena College

Libraries face increasing pressure to provide fast access to information as the expectations of students, faculty, and staff continue to grow. Our libraries are meeting these demands by providing requested resources with remarkable speed by using OCLC’s smart fulfillment functionality. Join us for a panel discussion on how we get resources into our library users’ hands fast and efficiently. Learn how we’ve automated ILL workflows, utilized real-time availability, and participated in OCLC’s Express digital delivery program. Discover how these automation tools not only enable fast delivery but also free up staff time to address more complex requests.

ILL Best Practices Workshop: Optimizing your WorldShare ILL, Tipasa, or ILLiad service Alena Miller, OCLC

Join us for a session where we’ll dive into a few ILL best practices tailored for library staff utilizing WorldShare ILL, Tipasa, or ILLiad. Whether you're a newcomer to ILL or a seasoned pro, this workshop is packed with valuable insights. Learn how to save time with IFM (ILL Fee Management), update your library's WorldCat and knowledge base holdings, effectively communicate your lending policies, and use smart fulfillment features to speed delivery to your library’s users. Bring your questions and join us for an educational session designed to enhance your ILL operations!

Poster session - WorldShare ILL: OpenURL Request Form Setup in 4 Easy Steps Alena Miller, OCLC

Do you want to just use your software without learning all the technical details to make it work? You're in luck! The new, OpenURL-based patron request form for WorldShare ILL is easy to set up and lets you create borrowing requests faster and easier than before. In this poster session, we’ll show you how!

• The new WorldShare ILL request form can be configured from any discovery service's interface that supports OpenURL. 
• No more rekeying of requests. 
• Get the recipe for setting up the WorldShare ILL form for your patrons, making it simpler for them to submit requests.