On-Demand Webinar

Partnering for continued success with WMS: Dedicated support and community resources

A 30-minute webinar about when you select WorldShare Management Services (WMS) as your library services platform, you get dedicated implementation, support, and community resources with one mission—ensuring your library’s success

OCLC is with you every step of the way, from preparing for migration to using WMS in your daily workflows. We are committed to supporting libraries and making sure you get the most out of your OCLC services.

During this session, you will learn about the many support options available:

• The WMS implementation team has successfully completed more than 800 implementations of WMS for libraries of all types and sizes. All implementation managers have MLIS degrees, experience managing large projects, and a deep knowledge of WMS. Our team is with you every step of the way, using best practices to ensure your implementation will be completed on schedule, to your specifications, and is as smooth as possible.
• The customer support team is directly available to assist you any time. Our team of professional librarians and technology specialists are part of OCLC, not outsourced, offering comprehensive support to quickly resolve your concerns.
• The training and documentation teams offer unlimited access to training in a variety of formats: live webinars, recordings, and thorough documentation to suit a variety of learning styles.
• The Community Center brings libraries together to find information, share best practices, discuss issues with OCLC experts, and suggest enhancements. Librarian-led presentations, webinars with OCLC product experts, regular office hours, and discussion forums are just a few of the ways libraries engage with the community center.