User Research
Libraries are impacted by the ways in which individuals engage with technology; how they seek, access, contribute, and use information; and how and why they demonstrate these behaviors and do what they do. We're collaborating with librarians to shape their services around a set of expectations that have been influenced by consumer technologies and modern research and learning environments. By providing the library community with behavioral evidence about individuals’ perceptions, habits, and requirements, we can ensure that the design of future library services is all about the user. Our efforts are amplified by strategic partnerships and focus in these two areas:
Publications
Visitors and Residents: What Motivates Engagement with the Digital Information Environment?
12 October 2011
Lynn Silipigni Connaway, David White, Donna Lanclos
On Virtual Face-work: An Ethnography of Communication Approach to a Live Chat Reference Interaction
1 October 2011
Marie L. Radford, Gary P. Radford, Lynn Silipigni Connaway, Jocelyn A. DeAngelis
'If It Is Too Inconvenient, I'm Not Going After it:' Convenience as a Critical Factor in Information-Seeking Behaviors
1 July 2011