User Research
Libraries are impacted by the ways in which individuals engage with technology; how they seek, access, contribute, and use information; and how and why they demonstrate these behaviors and do what they do. We're collaborating with librarians to shape their services around a set of expectations that have been influenced by consumer technologies and modern research and learning environments. By providing the library community with behavioral evidence about individuals’ perceptions, habits, and requirements, we can ensure that the design of future library services is all about the user. Our efforts are amplified by strategic partnerships and focus in these two areas:
Publications
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Reordering Ranganathan: Shifting User Behaviors, Shifting Priorities
30 June 2014
Lynn Silipigni Connaway, Ixchel Faniel
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Evaluating Digital Services: A Visitors and Residents Approach
25 February 2014