User Research
Libraries are impacted by the ways in which individuals engage with technology; how they seek, access, contribute, and use information; and how and why they demonstrate these behaviors and do what they do. We're collaborating with librarians to shape their services around a set of expectations that have been influenced by consumer technologies and modern research and learning environments. By providing the library community with behavioral evidence about individuals’ perceptions, habits, and requirements, we can ensure that the design of future library services is all about the user. Our efforts are amplified by strategic partnerships and focus in these two areas:
Publications
Assessing for Alignment: How to Win Collaborators and Influence Stakeholders
22 June 2018
Stephanie Mikitish, Vanessa Kitzie, Lynn Silipigni Connaway
This chapter, excerpted from Shaping the Campus Conversation on Student Learning and Experience, proposes how academic libraries can leverage the Assessment in Action: Academic Libraries and Student Success (AiA) approach to advance communication, collaboration, and institutional mission and alignment.