User Research
Libraries are impacted by the ways in which individuals engage with technology; how they seek, access, contribute, and use information; and how and why they demonstrate these behaviors and do what they do. We're collaborating with librarians to shape their services around a set of expectations that have been influenced by consumer technologies and modern research and learning environments. By providing the library community with behavioral evidence about individuals’ perceptions, habits, and requirements, we can ensure that the design of future library services is all about the user. Our efforts are amplified by strategic partnerships and focus in these two areas:
Publications
Speaking on the Record: Combining Interviews with Search Log Analysis in User Research
6 April 2022
Lynn Silipigni Connaway, Brittany Brannon, Christopher Cyr, Peggy Gallagher
This paper reports on a novel sequential mixed methods approach combining search logs and semi-structured individual interviews to study user search behavior within a library discovery system.