User Research
Libraries are impacted by the ways in which individuals engage with technology; how they seek, access, contribute, and use information; and how and why they demonstrate these behaviors and do what they do. We're collaborating with librarians to shape their services around a set of expectations that have been influenced by consumer technologies and modern research and learning environments. By providing the library community with behavioral evidence about individuals’ perceptions, habits, and requirements, we can ensure that the design of future library services is all about the user. Our efforts are amplified by strategic partnerships and focus in these two areas:
Publications
Improving Open Access Discovery for Academic Library Users
25 September 2024
Ixchel M. Faniel, Brittany Brannon, Lesley A. Langa, Brooke Doyle, Titia van der Werf
Examines efforts made by academic library staff at seven institutions in the Netherlands to make scholarly, peer-reviewed open access publications more discoverable by users.