User Research
Libraries are impacted by the ways in which individuals engage with technology; how they seek, access, contribute, and use information; and how and why they demonstrate these behaviors and do what they do. We're collaborating with librarians to shape their services around a set of expectations that have been influenced by consumer technologies and modern research and learning environments. By providing the library community with behavioral evidence about individuals’ perceptions, habits, and requirements, we can ensure that the design of future library services is all about the user. Our efforts are amplified by strategic partnerships and focus in these two areas:
Publications
Call to Action: Public Libraries and the Opioid Crisis
26 February 2020
Scott G. Allen, Larra Clark, Michele Coleman, Lynn Silipigni Connaway, Chris Cyr, Kendra Morgan, Mercy Procaccini
OCLC has partnered with the Public Library Association (PLA) to issue Call to Action: Public Libraries and the Opioid Crisis, a report that offers strategies for public libraries to consider as they determine a local response to the nationwide opioid crisis. This is the culminating output from the IMLS-funded project Public Libraries Respond to the Opioid Crisis with Their Communities.
Public Libraries Respond to the Opioid Crisis with Their Communities: Summary Report
29 October 2019
Scott G. Allen, Larra Clark, Michele Coleman, Lynn Silipigni Connaway, Chris Cyr, Kendra Morgan, Mercy Procaccini
As the impact of the opioid epidemic is felt in communities across the US, public libraries are choosing to be part of the community response. With funding from the Institute of Museum and Library Services, and in partnership with the Public Library Association (PLA), OCLC is sharing knowledge and resources that will help public libraries and their community partners develop effective strategies to address the opioid epidemic in America.