Webinar files

Slides (.pdf)

Presenters

Steve White, Digital Solutions Manager, eSolutions, 
Danni Johnson, Manager Digital Experience, Library,  
Jane Miller, Director, Digital Libraries and Repositories,

Deakin University

Description

The presenters provide insight into Deakin Genie, a smartphone based virtual assistant designed to provide relevant information and resources to students via a voice controlled app. The work on Deakin Genie is genuinely industry leading and this has been recognised with a number of awards for innovation since its launch in 2017.

Functionality available within the application includes personalized access to LMS content such as timetables, assignment submission dates as well as support for referencing, library search queries, holds, and room bookings. Using a chat interface, Genie utilizes a combination of natural language, voice recognition, and machine learning to build the conversations on which client support interactions are based.

View Deakin University's Genie promotional video

This presentation covers the strategy, technology, and development underpinning Deakin Genie with specific attention to the role of the library, its services, and systems within the overall initiative.

This webinar will be of interest to those tracking new technologies in library discovery services, and library technology partnerships.

Works in Progress: An OCLC Research Occasional Webinar Series

Works in Progress: An OCLC Research Occasional Webinar Series to talk about work happening in OCLC Research – we'd like to present our work informally and get feedback from you, our Partners. We'd also like this to be a venue for Partner institutions. What are you working on that everyone should know about? What input would help you move forward? Let us know!