Presentations
![Mitigating Microaggressions in Virtual Reference](/content/dam/research/presentations/connaway/connaway-microaggressions-webinar-2018.pptx.thumb.1280.1280.png)
Mitigating Microaggressions in Virtual Reference
This presentation reports results from qualitative content analysis of a large, longitudinal, random sample of QuestionPoint virtual reference service (VRS) sessions, how microaggressions can make their way into VRS, and how to mitigate this happening.
Topics: Equity, Diversity, Inclusion