Visitors and Residents: What Motivates Engagement with the Digital Information Environment?
12 October 2011
Lynn Silipigni Connaway, David White, Donna Lanclos
If We Build It, Will They Come? Recommendations and WorldCat
1 October 2011
Simon Wakeling, Paul Clough, Barbara Sen, Lynn Silipigni Connaway
On Virtual Face-work: An Ethnography of Communication Approach to a Live Chat Reference Interaction
1 October 2011
Marie L. Radford, Gary P. Radford, Lynn Silipigni Connaway, Jocelyn A. DeAngelis
Publisher Names in Bibliographic Data: An Experimental Authority File and a Prototype Application
1 October 2011
Lynn Silipigni Connaway, Timothy J. Dickey
'If It Is Too Inconvenient, I'm Not Going After it:' Convenience as a Critical Factor in Information-Seeking Behaviors
1 July 2011
Lynn Silipigni Connaway, Timothy J. Dickey, Marie L. Radford
Environmental Scan 2010
1 June 2011
Ryan Johnson, Lynn Silipigni Connaway, Stephanie Alexander, Karen. E. Downing, Yunfei Du, Brad Eden, +
'Are We Getting Warmer?' Query Clarification in Live Chat Virtual Reference
1 April 2011
Marie L. Radford, Lynn Silipigni Connaway, Patrick A. Confer, Susanna Sabolsci-Boros, Hannah Kwon
Seeking Synchronicity: Revelations and Recommendations for Virtual Reference.
Lynn Silipigni Connaway, Marie L. Radford
The report is based on a multi-year study funded by the Institute of Museum and Library Services (IMLS); Rutgers, The State University of New Jersey; and OCLC. A rich resource for further exploration of this important topic, it includes valuable statistics, lists of references, additional readings, and specific recommendations for what libraries and librarians can do to move VR forward in local environments. Today's students, scholars and citizens are not just looking to libraries for answers to specific questions—they want partners and guides in a lifelong information-seeking journey. By transforming VR services into relationship-building opportunities, libraries can leverage the positive feelings people have for libraries in a crowded online space where the biggest players often don't have the unique experience and specific strengths that librarians offer.