Troubleshooting
- Last updated
- May 12, 2023
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Find frequently asked questions (FAQ) and troubleshooting steps (Troubleshooting).
Featured Troubleshooting articles: WorldCat.org featured articles
Featured articles
General
- Can I buy or borrow a book I found in WorldCat.org directly from OCLC?
- Can I download MARC records directly from WorldCat.org?
- Can I recover a deleted WorldCat list?
- Can OCLC provide information on the content of a book in worldcat.org?
- Can WorldCat.org show me the latest library to add holdings to a particular item?
- Does OCLC remove bibliographic records from WorldCat if they do not have attached holdings?
- How do I change the email address on my WorldCat.org account
- How do I remove incorrect Open Access links?
- How do I update the base URL for my institution in WorldCat.org?
- How do we update the information found in the WorldCat Registry?
- I'm getting an error "You are not authorized to access User Portal for (library name). You are logged into My Account in the United States Data Center. Log out before logging into another institution."
- Can I request a book I found in WorldCat.org directly from OCLC?
- ILL Button in WorldCat.org going to the incorrect ILL form
- Only part of the page loads when visiting WorldCat.org
- Where does a cataloging-only library display on WorldCat.org?
- Which OCLC subscriptions include web visibility?
- Why aren't my library's holdings displaying in WorldCat.org?
- Why can't I see all libraries worldwide that own a title in WorldCat.org?
- Why do I receive "A system error occurred" message when submitting an ILL Request?
- Why Does the Location in WorldCat.org Not Match My IP Address Location?
- Why does WorldCat.org require cookies?
- Why does WorldCat.org show we own a item that we do not have?
- Why is an introduction author from a 7xx field included as the author in my generated citation?
- Why are the new WorldCat.org statistics reporting lower numbers than the previous Clicks to Library report?
- WorldCat.org will not allow me to create new lists.
- WorldCat links go to our online catalog without taking the search string.
Get started
- Why do I receive the error "Unable to process your request. Please try again." when signing in to WorldCat.org?
- How do I delete my Worldcat.org account?
- How do I reset my WorldCat.org password?
- I receive the error "The requested URL was rejected" when trying to access WorldCat.org
- I receive the error, "You do not have permissions to access WorldCat.org" when signing in to WorldCat.org as an institutional user
- Why do I receive the error, "Unable to find your institution" when attempting to sign in to WorldCat.org as an Institutional User?
Marketing
- Do OCLC libraries have to make their holdings available via WorldCat.org?
- Do WorldCat.org search results apply the FRBR concept?
- From where does the information displayed in an individual library listing on WorldCat.org come?
- How can I request the rights to use an image of WorldCat.org in my publication?
- How can WorldCat.org lead to an increase in the number of resource sharing requests I receive?
- In what order are institutions displayed in WorldCat.org results, and how is that order determined?
- What is the difference between access to databases such as the GPO, ArticleFirst, Medline, and ERIC on WorldCat.org and in WorldCat Discovery?
- Which Web sites are currently WorldCat partners?
- Why is it that the same WorldCat search performed on WorldCat.org and then on FirstSearch produces different results?
- Why should my library continue to subscribe to FirstSearch/WorldCat Discovery if my users can search the entire WorldCat database through WorldCat.org?
WorldCat Holdings
WorldCat Insights
WorldCat updates
WorldCat.org Item Details screen
- How can an Open Access link be displayed prominently in worldcat.org?
- How can I print a WorldCat.org page to a printer?
- How can I see details of an item held by a specific library?
- How can I see the call number for an item in WorldCat.org?
- Why does the number of holdings shown on an item in WorldCat.org not match the number of libraries displayed in the All Libraries tab?
- Why is my generated citation blank in WorldCat.org?
WorldCat.org Search
- Can a user link from WorldCat.org directly to the FirstSearch service?
- How can an Open Access link be displayed prominently in worldcat.org?
- How can I export my search results in WorldCat.org?
- In WorldCat.org what is the sorting order of the search results?
- Is it possible to generate URLs to WorldCat.org that search by ISBN, ISSN, and Title?
- When searching on WorldCat.org I am seeing an error that says "Oops something went wrong."
- Why are the search filters showing a higher number of results than the number of search results in WorldCat.org
- Why can't I find my library in the WorldCat search?
- Why can't I see all libraries worldwide that own a title in WorldCat.org?
- Why do I not see my library's branch location in WorldCat.org?
- The library that I am at does not appear first in the "Find a Copy at a Library" list